Benefits of ISO 9001 Certification

How can ISO 9001 benefit your business?

ISO 9001 was developed by the International Organisation for Standardisation (ISO). It is internationally recognised to help businesses from any industry or sector demonstrate a commitment to quality and excellence in customer service. Being certified means that your company’s Quality Management System (QMS) satisfies the requirements of the ISO 9001 standard. There are a number of benefits to ISO 9001 which are described on this page. A compliant QMS will help your business to improve the delivery of customer value in your products and services.

Better relationships

  • A successful business maintains productive relationships with customers, staff, suppliers, intermediaries, partners and other stakeholders
  • Planning and managing these relationships will help to ensure long-term success
ISO 9001 Benefits

Aids decision making

  • Decision-making should be supported by data and analysis
  • Following this best practice reduces the risk and uncertainty when making decisions

Process driven

  • ISO 9001 helps your business to function as a cohesive unit
  • All activities are called processes by ISO 9001
  • When staff understand these processes and how they work, this increases efficiency

Staff engagement

  • Your own staff are the primary advocates of your business and brand
  • By engaging staff and providing the right skills and competencies to do their jobs, the delivery of customer value will be ensured
ISO 9001 Benefits

Customer focus

  • Delivering quality management under ISO 9001 means meeting your customer’s requirements
  • Customer retention is as important (and potentially profitable) as customer acquisition


  • ISO 9001 determined that a business should seek continual improvement
  • Your organisation should monitor business activities both internally and externally to make the necessary changes to deliver quality to customers


  • The strategy of your organisation should be defined by the company directors
  • Through strong leadership and corporate governance all staff understand what is expected of them

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