All Stroma Certification scheme members have been assessed and certified to carry out work to a professionally competent standard. Members are regularly audited and subject to an annual assessment to ensure compliance and standards are maintained for the benefit of consumers.
Information about our certification schemes is available on our website as well as a search facility to enable consumers to find and check information and memberships associated with our members.
An assessor is an individual who is qualified and certified to assess the energy performance of a particular building. If you have had an Energy Performance Certificate (EPC) produced for your home it is likely that this service will have been provided by a Domestic Energy Assessor.
Stroma Certification is a leading UK certification body for energy assessors and organisations in the energy and construction sectors. We run certification schemes to support the competence and compliant working methods of our members.
You can view a list of our assessor certification scheme members on our website.
For certain certification schemes an external body also maintains a list of scheme members, in addition to our own website listing referenced above. Below are the links to these applicable external bodies:
If you are uncertain as to which option to select to find a member or have a question concerning a Stroma Certification scheme member, please contact us by emailing firstname.lastname@example.org or telephone 0845 621 1111.
It is possible for the building owner or occupier to opt-out of the EPC data and underlying data being made available, by visiting the following site https://www.epcregister.com/optout. In order to validate your request, you will need to provide additional personal details. This information is collected for legal purposes and will be held in accordance with the General Data Protection Regulation (GDPR) requirements, and not disclosed to any third party, as per the EPC Register Operators Privacy Notice.
If you have any questions concerning this process please do not hesitate in contacting Stroma Certification by emailing email@example.com or telephone 0845 621 1111.
Members of Stroma Certification’s UKAS accredited Competent Person Scheme are certified as competent to provide installation work to an industry standard for consumers. Once any installation work has been completed the work needs to be notified to Building Control. Consumers are provided with peace of mind as you receive a work quality guarantee on notified works that are non-compliant with the building regulations, which lasts 6 years. Further details concerning the Customer Guarantee can be found here.
Consumers may request a replacement notification certificate by contacting Stroma Certification:
Replacement Notification of Works certificates are subject to a £5 administration fee. Stroma Certification will action your request as soon as possible.
Consumers can make a claim against the Customer Guarantee of Notified Works by contacting Stroma Certification:
Stroma Certification will action your request as soon as possible.
It is advisable to first make contact with your installer to try and reach a resolution directly. However, if these attempts to mediate are unsuccessful then you can register a complaint with Stroma Certification. Stroma may not be able to deal with all complaints depending on their nature, however we will do our best to address your complaint and take the appropriate action.
Stroma Certification has an active role in assessing the competence and compliance of our members in line with the requirements of each certification scheme. It is our responsibility to ensure that members are performing their jobs to a compliant standard and we take complaints of this nature extremely seriously.
The Stroma Certification Compliance department is responsible for setting the rules by which all scheme members must abide to maintain their membership. All members are required to have their own complaints procedure to answer any customer grievance. In addition, Stroma Certification provides a work quality guarantee to cover notifications made by members of our UKAS accredited Competent Person Scheme. The work quality guarantees are set for a period of 6 years from the completion of the work, for works that fail to comply with the standards required by building regulations and the original installer cannot rectify the works themselves..
Stroma Certification follows an approved customer complaints procedure. We are required to make an impartial judgement on the way in which our members respond to a customer complaint and this includes taking action against a member who does not settle any matter to the satisfaction of the scheme requirements.
It is not within the remit of Stroma Certification to offer compensation or arrange for another installer to correct non-compliant work. However, an installer may offer this themselves as a part of their own complaints resolution procedure.
If you would like to make a complaint then please follow our simple Complaints Procedure.
To make an appeal, please use this form.
Stroma Certification has a top management commitment to the implementation of impartiality in our management system certification activities. Stroma Certification has implemented an Impartiality Policy which is downloadable here and outlines the importance of impartiality in conducting our management system certification activities across our various certification schemes, and the management of conflicts of interest which will ensure the objectivity of these activities. If you have any questions or concerns relating to impartiality please contact Stroma Certification by emailing firstname.lastname@example.org or telephone 0345 621 11 11.
Here are some links to external websites which may help you to find further information:
If you have any other questions about Stroma Certification, please contact us using one of the following options: