Making a Complaint

If you would like to make a complaint please follow these simple steps to seek a resolution.


First Steps

You should initially contact the Stroma Certification Scheme member directly to try and reach a resolution.


Contact Stroma Certification

If your complaint is not dealt with or resolved by the Scheme Member then please contact the Stroma Certification team. (View our Complaints & Appeals Policy or fill in our Complaints & Appeals Form online.)

Customer Services

Tel: 0345 621 11 11

Postal Address

4 Pioneer Way, Castleford, West Yorkshire,
WF10 5QU


Additional Support Services

If Stroma Certification are unable to resolve your complaint you may be referred to one of the following bodies. Stroma Certification may also refer the complaint to them as part of the complaint investigation in order for the matter to be fully dealt with.

Citizens Advice

Tel: 03454 04 05 06

Trading Standards

Tel: 03454 04 05 06


Tel: 101

4 Pioneer Way, Castleford, West Yorkshire, WF10 5QU

T | 0845 621 11 11*

©Stroma Certification Ltd 2017

*Calls cost 7p per minute plus your phone company’s network access charge or call 01977 665420.