Resource Centre Profile

Stroma Certification Profile

Stroma Certification delivers a variety of training courses, Government approved and regulated certification schemes and software solutions, relating to building sustainability and compliance.

Our packages are designed to equip assessors, installers and inspectors in the built environment – whether they are involved in retrofitting existing properties or developing new buildings, in the domestic or non-domestic arena – and to equip the industry to respond to Government policies such as the Green Deal.

TRAINING COURSES

Stroma Certification delivers a variety of training courses relating to building, sustainability and compliance within the following categories:

• Code for Sustainable Homes
• Electrical
• Energy Assessment
• Green Deal
• Renewables

The courses are delivered by experts, adhering to construction industry approved bodies including; Awarding Body for the Built Environment (ABBE), City & Guilds (C&G), British Plumbers Employers Council (BPEC) and British Institute of Non-Destructive Testing (BINDT), each meeting the National Occupational Standards (NOS). Offering training that meets the industry standards ensures that access onto associated certification schemes is efficiently processed. Training is regularly delivered nationwide and often organised at convenient locations to suit clients with groups of four or more.

SOFTWARE SOLUTIONS

Stroma Certification’s software development team creates software solutions which address the myriad of energy and code assessment membership schemes, streamline the lodgement process, and cover all facets of the Green Deal, from initial marketing, through assessment and installation, to the conclusion of the Green Deal Plan. We also provide clients with workflow management tools. We offer software on a modular basis to provide the flexibility to meet client needs, whether it is for a complete software package for end-to-end management, or for individual modules that will integrate with existing systems.

Our developers are based in-house, which not only benefits our members with accurate and immediate technical support but also keeps the team involved with new legislative developments, therefore being able to offer timely software responses in line with energy efficiency policies.

CERTIFICATION SCHEMES

Stroma Certification provides a combination of certification schemes tailored to energy performance, renewable technology installation and sustainability, catering for the built environment in the domestic and non-domestic sectors.

Code for Sustainable Homes Certification: approved by the Department for Communities and Local Government (DCLG) to provide the certification required to practice as a Code for Sustainable Homes (CSH) assessor. (Examination Certificate Accredited by UKAS under ISO 17024)

Energy Assessment Certification: approved by the DCLG to provide certification membership schemes for:

• Air-Conditioning Energy Assessors
• Domestic Energy Assessors
• Non-Domestic Energy Assessors
• On Construction Domestic Energy Assessors
• Public Building DEC Assessors

Green Deal Certification: accredited by UKAS under ISO 45011 to provide certification schemes, meeting Department of Energy and Climate Change (DECC) requirements, for:

• Green Deal Assessor Organisations (Domestic)
• Green Deal Assessor Organisations (Non-Domestic)
• Green Deal Installers

Microgeneration Certification Schemes (MCS): licensed by the DECC to run MCS for:

• Solar Photovoltaics (PV)
• Solar Thermal
• Heat Pumps
• (Accredited by UKAS under ISO 45011)

(Accredited by UKAS under ISO 45011)

Competent Person Schemes (CPS): licensed by the DCLG to run CPS for:

• Installation of Microgeneration and Renewable Technologies
• Heating and Hot Water Systems
• Part P - Installation of Fixed Low or Extra Low Voltage Electrical Installations

Audit Procedures

The audit procedures for the individual certification schemes are located within the respective members' packs. Please follow the link below to our resource centre where they can be downloaded.

• Stroma Resource Centre

Making a complaint

The most efficient way for us to deal with complaints is via the embedded form below. To enable us to respond in a timely and accurate manner, please supply as much information as possible regarding the complaint so that we can undertake a pre-assessment before contacting you to discuss the issue, reducing resolution time.

You can also make a complaint via email This e-mail address is being protected from spambots. You need JavaScript enabled to view it or in writing to:

• Stroma Certification
• 4 Pioneer Way
• Castleford
• West Yorkshire
• WF10 5QU

In the event Stroma Certification is unable to resolve the complaint to your satisfaction, scheme members and/or customers can request the complaint be referred to our independent Appeals Panel. Please refer to the Stroma Certification Complaints Procedure for further details.

You may also choose to fill in our Complaints Form . Our customer services team will contact you within 7 days.

Certification Q&A

Glossary

For an explanation of all our terms please visit our glossary.

Accreditations

For more information on our awards and accolades, please visit our awards and accolades page.